Frequently Asked Questions

The Swedish word "Moln" means cloud. This would be the right name for our beds that we designed for a sleeping comfort above the clouds.

Since Sweden is located near the pole of the northern hemisphere, it is exposed to very long day and night hours. And some days are sunny 24 hours a day. This situation has made the Swedish people expert on how the most compatible and healthy beds should be with the human body in order to achieve a more comfortable sleep quality for centuries.

Moln Bedding products are products that come out of this culture, every inch of its layers are meticulously designed and have the signature of Swedish craftsmanship. In Moln bed, we provide not only a mattress but also life comfort.

The fabrics we use in Moln products are produced with high technology and have the feature of keeping the body temperature constant.

Although the official warranty period for mattress products in Turkey is 2 years, the warranty period for Moln mattress products is 5 years.

First of all, we want you to know that; You do not have to provide any reason for the Moln products you have purchased and wish to return.

As Moln, we take our products back without question, regardless of your reason for return. After you notify us of your return request, your products will be taken back by the contracted cargo company. You are not charged any fees for returning returned products.

After your mattress is returned to us, your payment will be refunded to you via the payment you made within 7 days. If you have purchased your Moln product with a credit card, it normally takes 5 days to reflect the return process, but this process may take longer depending on your bank's procedures.

If you want to return your Moln product, all you have to do is to report your request to our 24/7 customer service line at 0850 532 66 56. Our customer representatives will guide you by planning your return processes.

When you want to order Moln mattress, you can choose one of the shopping options with or without membership. Our advice for you is to become a member of the Moln family by choosing membership shopping and to be aware of the opportunities.

You can place your order by clicking the 'Add to Cart' button for the products you want to buy from our website.

You can also call Moln Support Team 0850 532 66 56 to place your order with us and get answers to all your possible questions.

At the same time, you can buy our products only on www.rehome.com.tr and www.vivense.com online platforms in Turkey.

It is important that the product you purchased reaches your address as soon as possible. For this reason, we have created a tracking number system where you can follow the process. By clicking on the Cargo Tracking link sent to your e-mail, you can have information about every stage of the delivery or you can check your order status by logging into the system with your membership information.

When you confirm your order, your product will be dispatched from our facilities within 1-2 business days. In cases such as holidays or severe weather conditions, the delivery time of the order may be extended. The Moln team will do everything we can to get your order to you as soon as possible.

There is no charge for shipping and handling. The delivery of orders is free of charge with our contracted delivery team.