Our Cookie Policy

Our Cookie Policy

As Moln turkiye Operation ("Company"), we use internet cookies to provide a better usage experience to our visitors by observing the privacy and protection of personal data of visitors to our https://www.moln.com.tr website ("Website"). This Cookie Usage Policy ("Policy") explains to all our Website visitors and users which type of cookies are used and under what conditions. Membership transactions and order-based lighting texts are available on our website.
This Policy is implemented regardless of what technologies, methods and how you connect to the Website. Therefore, we recommend that you read this Policy carefully and make a copy for future reference.

I. What is a cookie and for what purposes is it used?

Cookies are small data storage files saved on your computer, mobile phones, tablets or other mobile devices that you access by websites. This file stores information about your Web Site navigation. Thus, the devices you access will remember this data when you use the Website again. Therefore, cookies are necessary and important for you to use the Website effectively and more easily. Cookies are also used on the Website and third party websites so that we can offer you more suitable services, products or offers.
The main purposes of using cookies are;
  • The need for some technical data in order to use the Website more effectively,
  • Collecting information about your preferences and habits in browsing and using the Company's Web Site,
  • Your IP address, such as your IP address, in order for the Company to fulfill its legal and contractual obligations, especially those arising from the Law No. 5651 on the Regulation of Broadcasts Made on the Internet and the Fight Against Crimes Committed Through These Broadcasts and the Regulation on the Procedures and Principles Regarding the Regulation of Broadcasts on the Internet. needs your personal data,

II. What Type of Data Do We Process With Cookies?

Cookies, depending on their types, generally collect data regarding your browsing and usage preferences on the device you access the Website. This data includes all information about the pages you access, the products you view, and your navigation on the Website.

III. Which Types of Cookies Do We Use In Which Ways?

We use different types of cookies on the Website. These are cookies, function cookies, analysis/performance cookies and targeting/advertising cookies that are required to make the Website work.

Types of Cookies in Terms of Usage:

Mandatory Cookies: These are cookies that are absolutely necessary for the Website to function properly. These cookies are needed to manage the system and prevent fraudulent transactions, and if they are blocked, the Website will not be able to work.
Function Cookies: These cookies are used to provide you with a more advanced and easier user experience. For example, it fulfills the functions of remembering your previous preferences and enabling you to easily access some content on the Website. You can prevent the use of these cookies as detailed below.
Analysis/Performance Cookies: These cookies enable us to analyze and understand the functioning of the Website and to interact with you to improve the Website.
Targeting/Advertising Cookies: These cookies are used to identify and present content that may be of interest to you, including advertising content.

Types of Cookies in Terms of Storage Period:

Persistent Cookies: These are cookies that persist on a person's computer until a certain date or until they are deleted by the user. These cookies are mostly used to measure users' site movements and preferences.
Session Cookies: These cookies are used to separate the user's visit into sessions and do not collect data from the user. The cookie is deleted when the user closes the web page he visited or remains inactive for a certain period of time. Target and tracking cookies are used on the Website to help third parties provide services, especially advertising services, and to increase the effectiveness of these services. These cookies can remember the web pages and sites you visit and collect personal data, especially the IP address of the user device. The Website is used by both first party and third parties to collect information, remember your interests and demographic data, and serve you targeted ads, improve ads, determine the number of visits and ad impressions, other uses of advertising services, and the ratio between those ad impressions and interactions with the ad services. uses party cookies.
Website; It benefits from social plugins that provide links to social networks such as Facebook and LinkedIn. When you visit the Website and use these plugins, the Website connects directly to the server of the selected social network. Then the content offered by the plug-in is transmitted directly from the social networks to your web browser and added to the website you are visiting. Thus, the relevant social network can access and process your data and combine it with the data of your account in the relevant social network.
Please note that we have no influence or control over the scope of data that social networks process via plugins. Please carefully review the personal data processing policies published by the relevant social networks for more information on the purpose, methods and duration of the social networks' processing of your personal data.

Swedish Mattress Technology

What does moln mean?

The Swedish word "Moln" means cloud. This would be the right name for our beds that we designed for a sleeping comfort above the clouds.

What does Swedish mattress technology mean?

Since Sweden is located near the pole of the northern hemisphere, it is exposed to very long day and night hours. And some days are sunny 24 hours a day. This situation has made the Swedish people expert on how the most compatible and healthy beds should be with the human body in order to achieve a more comfortable sleep quality for centuries.

Moln Bedding products are products that come out of this culture, every inch of its layers are meticulously designed and have the signature of Swedish craftsmanship. In Moln bed, we provide not only a mattress but also life comfort.

I have a sweating problem, which bed should I choose?

The fabrics we use in Moln products are produced with high technology and have the feature of keeping the body temperature constant.

Warranty and Returns

What is the warranty period of Moln bearings?

Although the official warranty period for mattress products in Turkey is 2 years, the warranty period for Moln mattress products is 5 years.

I tried the Moln mattress and I want to return it, what should I do?

First of all, we want you to know that; You do not have to provide any reason for the Moln products you have purchased and wish to return.

As Moln, we take our products back without question, regardless of your reason for return. After you notify us of your return request, your products will be taken back by the contracted cargo company. You are not charged any fees for returning returned products.

After your mattress is returned to us, your payment will be refunded to you via the payment you made within 7 days. If you have purchased your Moln product with a credit card, it normally takes 5 days to reflect the return process, but this process may take longer depending on your bank's procedures.

How can I forward a return request to you?

If you want to return your Moln product, all you have to do is to report your request to our 24/7 customer service line at 0850 532 66 56. Our customer representatives will guide you by planning your return processes.

Order and Payment

Can I order without being a member?

When you want to order Moln mattress, you can choose one of the shopping options with or without membership. Our advice for you is to become a member of the Moln family by choosing membership shopping and to be aware of the opportunities.

How can I order?

You can place your order by clicking the 'Add to Cart' button for the products you want to buy from our website.

You can also call Moln Support Team 0850 532 66 56 to place your order with us and get answers to all your possible questions.

At the same time, you can buy our products only on www.rehome.com.tr and www.vivense.com online platforms in Turkey.

delivery

How can I track my order?

It is important that the product you purchased reaches your address as soon as possible. For this reason, we have created a tracking number system where you can follow the process. By clicking on the Cargo Tracking link sent to your e-mail, you can have information about every stage of the delivery or you can check your order status by logging into the system with your membership information.

When you confirm your order, your product will be dispatched from our facilities within 1-2 business days. In cases such as holidays or severe weather conditions, the delivery time of the order may be extended. The Moln team will do everything we can to get your order to you as soon as possible.

Will I pay a fee for shipping and handling?

There is no charge for shipping and handling. The delivery of orders is free of charge with our contracted delivery team.